Beta: Monday 23 February, 2026 Full Client Release: Mon 2 & Tue 3 March, 2026
🎉 What’s new in Release 226?
We’ve launched fresh updates to make your website easier, smarter, and more accessible.
🗳️Sell your biggest shows more fairly with a ticket ballot.
What changed?
Busy on-sales are stressful for your team and your audience. A flood of visitors hitting your site at once creates chaos, and a race that rewards the fastest internet connection, not the most eager fan. There's a better way.
We've built a full ticket ballot system for high-demand events: a calmer, fairer, and more data-rich approach to selling out your biggest shows. Developed in collaboration with De Keet, pioneers of secure ticketing in the Netherlands, this is more than just a new feature. It's a new philosophy for on-sales.
How do I use it?
The ticket ballot system is made up of three connected features that work together:
1. Visitor registration for the ballot
- Visitors can sign up for a ballot (such as a pre-sale) within a set window, for example, 48 hours.
- They log in, click to register, and receive an on-screen confirmation. Their entry is logged in your Dashboard.
2. Download registrations and select winners
- Download a CSV of all entries, including name, registration date, box office ID, and a random hash column.
- Use the random hash to sort and select your winners outside the platform, keeping the process transparent and auditable.
3. Bulk-assign visitor tags to your winners
- Upload your “winner” CSV (or a sub-selection) to assign a specific Visitor tag to each winner.
- Only visitors with that tag get access to the presale. Winners see confirmation on their account homepage; you see it in the CMS.
- Visitor tags are available in the Query builder, making it easy to follow up with targeted mailings – to winners, non-winners, or anyone who registered and didn't convert.
- Ties in seamlessly with existing secure ticketing features: dynamic barcodes and SMS verification are already available in the integrated purchase path.
The ballot approach is more accessible for your audience – and gives you richer data than a standard on-sale ever could. You'll be able to see who registered but didn't get a time slot, who got a slot but didn't purchase, and who converted all the way to buying. That's audience intelligence worth having.
A huge thank you to De Keet, pioneers of secure ticketing, whose expertise and collaborative spirit helped shape this feature from the ground up.
⚡ Your website just got faster (and Google noticed)
What changed?
- Working with our hosting partner Exonet, we've improved caching so browsers store images, fonts, and stylesheets locally longer. This delivers faster page loads for returning visitors.
- Improved Lighthouse performance scores.
- Potential uplift in Google search rankings as a result.
The results
Across 99 CultureSuite sites we reviewed before and after these changes,
- Average page load performance scores rose from 62 to 71 – a 14.5% improvement
- Total Blocking Time dropped by an average of ~290ms. Some venues saw dramatic improvements. For example, Berkeley Rep went from 3,354ms to 547ms, Ticket Omaha from 2,364ms to 570ms, and The Lowry from 2,006ms to 554ms.
How do I use it?
- No action needed. The performance gains are already running on your website.
💳 Let your audience pay in installments with in3
What changed?
- A new payment option, in3, is now available for purchases over a certain amount e.g. €100, £100, $100 or more.
- Visitors can split their payment into three interest-free installments, making higher-priced tickets more accessible to more people.
How do I use it?
- You need to activate this in your payment service provider.
- Contact our Customer Success team to get set up.
- in3 will appear automatically for qualifying purchases.
Thank you to Chassé Theater for sponsoring this feature.
🖼️ Coming Soon banners now meet accessibility standards
What changed?
- A customisable gradient overlay has been added to the Coming Soon banner.
- Ensures sufficient contrast between text and background image – meeting WCAG accessibility requirements.
How do I use it?
- Find the gradient settings within the Coming Soon banner configuration in your Dashboard.
For Spektrix venues
📚 Import your courses directly to your website
What changed?
- New Spektrix course updater available for Spektrix venues.
- Import your courses from Spektrix and have them appear on your website automatically.
How do I use it?
- Contact our Customer Success team to get set up.
Thank you to JW3 for sponsoring this feature.
⚙️ Additional fixes & Improvements
A handful of improvements that tidy things up and keep everything running smoothly.
CMS language consistency
- "Time slots" is now always written as two words across the CMS.
- "Price zones" is now used consistently (replacing "price type categories" and "tiers") – a simpler, clearer term for sections of your venue used in pricing.
Stability fixes for CMS pages
- Resolved an issue where page parts could occasionally disappear.
- Fixed a limit that previously capped pages at 20 parts. You can now have up to 100.
New visitor confirmation status
- Visitors imported from third-party systems are now automatically set to "confirmed," meaning you can start mailing them straight away without waiting for self-confirmation.
Localised date picker fixes
- "This Weekend," "This Week," and "Next Week" filters now work correctly across all regions, including differences in whether the week starts on Sunday or Monday (US vs UK, for example).
Address suffix handling
- Simplified how the system handles address suffixes – the house number is treated as the number, and everything else as the suffix. Cleaner and more consistent for all box office communications.
Wayfinding fix
- Resolved an edge case where a pointer saved as autofill and then resaved as manual was not behaving correctly.
Query Builder performance improvement
- Improved the performance of the Query Builder for faster, smoother results.
Subsite styling fix
- Fixed an issue where using a custom slug for a page on a subsite caused it to lose its subsite styling.
UI and general fixes
- Removed stray commas when template or optional text fields were empty.
- Sign-up fields now align correctly on smaller screens.
- Various minor fixes to media galleries, sliders, skip links, and CMS modules.
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